Shipping Policy

Thank you for shopping with us! We are committed to delivering your daily essentials quickly and reliably across Malaysia. Please review our shipping policy below:

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1. Shipping Coverage

We deliver throughout Peninsular Malaysia, Sabah, and Sarawak. Unfortunately, we do not offer international shipping at this time.

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2. Order Processing Time

• All orders are processed within 1–2 working days (Monday to Friday, excluding public holidays).

• You will receive an email notification with tracking information once your order has been shipped.

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3. Shipping Duration

• Peninsular Malaysia: Estimated delivery in 2–4 working days

• Sabah & Sarawak: Estimated delivery in 3–7 working days

Please note that remote areas may take slightly longer depending on the courier.

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4. Shipping Rates

• Flat Rate (Peninsular Malaysia): RM 6.00

• Flat Rate (Sabah & Sarawak): RM 12.00

• Free Shipping: Available for orders above RM 100 (within Malaysia)

Shipping fees are calculated automatically at checkout.

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5. Delivery Partners

We partner with trusted courier services like J&T Express, Pos Laju, and Ninja Van to ensure timely and secure deliveries.

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6. Delivery Issues

If you experience:

• Delayed delivery

• Missing or damaged items

Please contact us at czl-innovative-market@outlook.com within 48 hours of receiving your parcel, and we will assist you accordingly.

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7. Address Responsibility

Please double-check your shipping address during checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

If you have any further questions or need help with your order, feel free to contact us at czl-innovative-market@outlook.com. We’re here to help!