Cancellation Policy

At CZL INNOVATIVE MARKET SDN BHD 202501015154 (1616569-W), we understand that customers may occasionally need to change or cancel an order. We will do our best to assist with cancellation requests, subject to the order status.

1. 🕒 Cancellation Request

  • Customers may request to cancel an order before it has been processed or shipped.
  • Please contact us as soon as possible after placing your order.
  • Cancellation requests are subject to confirmation by our team.

2. 📦 Orders Already Processed

Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be available.

In such cases, customers may need to receive the order first and follow our Return & Exchange Policy, where applicable.

3. 💳 Refund for Approved Cancellations

For cancellations that have been approved after payment has been made:

  • The applicable refund will be issued to the original payment method, where possible.
  • Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
  • Customers will be notified once the refund has been initiated.

4. 🔄 Duplicate or Incorrect Orders

If you have accidentally placed a duplicate order or entered incorrect information, please contact us immediately.

We will make reasonable efforts to amend or cancel the order before processing begins. Once the order has been shipped, changes may no longer be possible.

5. ⚠️ Cancellation by Us

We reserve the right to cancel an order when necessary, including circumstances such as:

  • Product being unavailable
  • Incorrect pricing or product information
  • Payment problems
  • Suspicious or fraudulent transactions
  • Delivery restrictions
  • Other circumstances beyond our reasonable control

If we cancel an order after payment has been received, an applicable refund will be arranged.

6. 📩 How to Request a Cancellation

When contacting us, please provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for cancellation

We recommend submitting your request as soon as possible to increase the possibility of cancellation before the order enters processing.